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Canon Pro 4100 -Cyan in the photo gray- nozzle check

frauleinschmidt
Apprentice

Occasionally a gradient of cyan appears at the beginning of a print, and gradually fades out to the normal color.  When this occurs and a nozzle check administered, there is cyan appearing in the photo gray grid, group 1.  

Canon 4100_Ink Contamination.jpg

In the image the contaminated gray is pictured on the left, normal nozzle check on the right.  

This happens almost daily.

Does anyone know if this is a head issue, or some other problem?

Any commiseration or help is greatly appreciated.

Thanks, Krista

 

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

If genuine Canon brand ink is being used, there may be an issue with the printer itself.  For additional assistance with print head or hardware related matters, please contact our phone support group at 1-800-423-2366.

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