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Can't scan to email on imagerunner c1325iF

Kuroame666
Apprentice

Hello everyone,

I am unable to let the printer scan to email. I've seen all the instruction videos on youtube. I've tried everything, but nothing works. The error code that is shown in the log is #841.

I want to install my Office 365 account on the machine:

- I changed the SMTP port to 587

- I changed the SMTP AUTH settings using smtp.office365.com

- Entered my login user name and password

- Enabled TLS

What might be wrong and how do I fix this problem? Thank you.

2 REPLIES 2

Stephen
Moderator
Moderator


Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Greetings,

See this, it may help:

List of Error Codes without Messages - Canon - imageRUNNER ADVANCE C3330i C3325i C3320 C3320i - User...

 

~Rick
Bay Area - CA


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