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About an error in my imagePROGRAF TC-20

Sisely
Apprentice

Good morning! I recently bought an imagePROGRAF Tc-20 printer, and after the first ink load, it says error B50A. I have turned off the printer, unplugged off the power outlet, and donde everything the manual tells. But still I have the error. What can I do??? I appreciate any help. Thank you guys!

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