"another computer is using this printer"

[jbquinn]

mx 922 often says "another computer is using this printer" and won't print even when there is only one computer on.

Win 7

[Mebadeb]

Thanks you SO MUCH dlaceyusa !! I've been searching for an answer & trying everything on many different threads about how to fix this problem for several days. It has been very frustrating! This is the only thing that worked! Removing the printer worked for one day and then I got the error again, but this has continued to work. I registered just to let everyone know to try this too. Hope it works for you too!

[Joe3]

How do i get my cannon printer to print?

[scmills45]

Periodically get this message, then it goes away and I can print, but now I can't print because of it, and I NEED to!

[Jenine]

Hi Scmills45!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Joe3]

I am using windows 10 with Edge as the brouser. My printer was working fine until I connected my wife's computer to the network. She has an ACER, mine is an ASUS.

No other computers exist in our in house network. I am frustrated and need help!

[Joe3]

mx492 what do I do

[Joe3]

I;ve already stated my problem, solution please.

[Joe3]

What was the solutioj?

[SamanthaW]

Hi Joe3!

Welcome to the Canon Forums and thanks for your post!

Please note, the Canon Community Forum is not intended for immediate assistance from Canon. it is a place where fellow contributors can help! We have sent your question to a Subject Matter Expert who will respond as quickly as possible.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Ramona]

Hi Joe3,

Resetting your network may resolve the issue being experienced. To do this, please follow these steps:

1. Turn off the printer and unplug the power cord, then turn off both of your computers.

2. Unplug your wireless router for at least 60 seconds, then plug it back in.

3. Wait 5 minutes, then plug the printer back in, and turn it and both computers back on.

Please attempt to print again.  Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance.  A representative will be happy to assist you free of charge.