01-11-2024 01:32 PM - last edited on 01-11-2024 02:04 PM by SamanthaW
I have a Prima 6350, all the colors are new and still printing in grey colors, also the test that can be done, what to do?
01-11-2024 01:38 PM
Thanks for joining the conversation, Hillibaby!
So that the Community can help you better, we need to know exactly which Canon printer model you're using (imagePROGRAF iPF6350, PIXMA MG6320, etc). That, and any other details you'd like to give will help the Community better understand your issue!
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Thanks and have a great day!
01-11-2024 01:51 PM
pixma ts 6350 and it is in grey collars only, so perhaps the set up is wrong
01-11-2024 02:06 PM
Thank you for confirming your printer model, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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01-11-2024 01:54 PM
I have done the different cleanings programs
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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