printer not printing good colors - PIXMA TS6350

[Hillibaby]

I have a Prima 6350, all the colors are new and still printing in grey colors, also the test that can be done, what to do?

[Kristoff]

Thanks for joining the conversation, Hillibaby!

So that the Community can help you better, we need to know exactly which Canon printer model you're using (imagePROGRAF iPF6350, PIXMA MG6320, etc). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Hillibaby]

pixma ts 6350 and it is in grey collars only, so perhaps the set up is wrong

[SamanthaW]

Thank you for confirming your printer model, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA. 

For technical support from your region, click HERE to find their website! 

[Hillibaby]

 I have done the different cleanings programs