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new canon printer pixMA MG5520. cannot connect to network,check the LAN connection and network setti

behughes
Apprentice

my new Canon printer PIXMA MG 5520 cannot connect to the network. It tell me to check the LAN connection and network settings. How and where. I've pushed the reset button but I can't get anywhere.

5 REPLIES 5

Jason
Whiz

Hi!

So that the Community can help you better, we will need to know the version of Windows or Mac you are trying to connect to.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

UNABLE TO PRINT CAN. MESSAGE SAYING CAN GET NETWORK CONNECTION MY IOS IS: Version 9.1.1 (9537.86.6.17)

roseaita,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

WINDOWS 8 I THINK 3000 SERIES DELL

Hi dkimberley24,

 

To connect your PIXMA MG5520 to your wireless network, please follow the steps in this guide:

 

http://downloads.canon.com/html/wireless/modules/13alw-ww/13alw-ww-0010-001/13alw-ww-0010-001.html

 

If you continue to have difficulties, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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