imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

[Eschwege]

Hello I just bought this printer, I know it works I have a fault Cannot communicate with the scanner. cable disconnected blah, blah blah. This is a windows problem. I reinstalled windows with Ver. 24H2 and setup the printer-scanner and it works however I guess the system is updating its files and it no longer sees the scanner.  What is the fix?  I haven't even had the printer a week, very frustrating.

[Eschwege]

I have the software that is listed for the MF753Cdw from the Canon website.

[Singood]

Is there a place where we could download and install the previous version of the scan utility software, ver. 1.11.0.1?

I have another HP laptop that has the previous version of the scan utility software and that works fine, with all the Windows 11 updates and version 24H2.

[jims145]

I’m not sure.  I have an MF726Cdw and have the MF Scan 1.21.02 from the Windows 11 driver filtering.  I filtered to Win 10 x64 and pulled in the Patch for Network Scan driver too.  They still didn’t work until the .NET Preview Windows Update I mentioned earlier, then MF Scan communicated again.   

[Dale_1973 · Accepted solution]

I posted the fix I used here:

Fix For MF Scan Utility Failures Windows 11 24H2 - Canon Community

[donlapalma]

THIS WORKED!!! Thank you. I was getting so frustrated.

[Aaditya4u]

go back to 23h2 version of windows 11, new windows 24h2 has lots of bugs and microsoft will take long time. 23h2 will work easy and smoothly. i did this after 1 month and fixed my issue of mf656cdw