imageCLASS MF632Cdw Scanner Software Says "Software Not Installed"

[Faustin]

I have downloaded and stalled the scanner software, but it still prompts "software not installed.

The ImageClass MF632Cdw is on the network and prints fine.

[Danny]

Thanks for joining the conversation, Faustin!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Hector]

Hello, 

To scan using the MF632, the scanner driver and MFscan utility need to be installed. You can download the drivers and software from our site using the link HERE. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.

1. What version of the Mac or Windows operating system are you using on your computer?
2. Which scanner program are you using on your computer?