imageCLASS MF465dw Need help setting up Remote UI

[mkoslosk]

I just bought an ImageClass MF465dw. When I set it up, it didn't appear that I need remote UI, so it didn't set it up intiially. Now when I try to scan it's telling me that "email/I-fax settings are not configured in Remote UI" and to contact an administrator. I've searched the manual high and low, but I can't figure out how to go back and set up Remote UI. All I need this to do is print and scan, so if you could help me get that set up it would be wonderful. Thanks.

[shadowsports]

Greetings,

The printer is connected wirelessly. Did you follow my optional but recommended suggestion and assign a static IP to the printer? 

The reason why you lost connectivity to the printer is because the DHCP lease on your wireless network likely expired (while you were away) and your router gave the printer another IP address on your return.  By assigning a static IP, the destination never changes.  This only has to be done once.

You can see what IP address the router has assigned to the printer by logging into the router's admin portal. Look at the list of attached devices.  Since you're going to be in there, I would take that opportunity to assign that IP to the printer.  You don't want to have to do this over and over.

Armed with that information, you can open a web browser, enter that IP address in the address bar You will be presented with the remote UI login for the printer. Select the system manager radio button and enter the PIN you set.  

As mentioned earlier, if you let me know the name of the mail host you're going to use, I'm happy to try and help provide the server settings for scan to email configuration.  I have a bunch of screenshots saved which can be used for guidance.   I will post after you reply.  

[mkoslosk]

I"ve also discovered that I can't print while my VPN is connected. I know that's a separate issue, but the scanning is my priority right now.

[shadowsports]

Greetings,

Yes.  Accessing devices on your local LAN could be blocked by your employer. Check your VPN client for a setting called "split tunnel" or similar. This allows you to communicate with devices on your local LAN while you're connected to corporate VPN.  For additional security, some employers by default route all traffic through the VPN which precludes you from using devices on your local network, like a printer.  

You can also talk to your IT department.  They may be able to enable the split tunnel feature which would allow you to use local devices.  It just depends, some employers allow this and others don't.

[mkoslosk]

I didn't assign a static IP because I don't know how. I can see the IP address on the printer menu (on the actual printer), and I can see it in the router's admin portal (and yes, they match and haven't changed), but there doesn't seem to be one listed when I look on the computer. Shoudl I type in in there under printers and devices? I pinged the printer while I was in the admin portal and that was successful. However, I don't see anywhere that it gives me an option to change it. I've included a screenshot below.

The printer, it turns out, doesn't print when I'm logged into my VPN. As soon as I log out, it prints. I'll treat that as separate issue once this is resolved, as scanning is priority for me. At least the printer is functional.

[mkoslosk]

Again, I'm more concerned with the scanner for now. The scanner doesn't work whether I'm on the VPN or not.

[mkoslosk]

I"m about to give up on this and go buy a different brand, but I really liked my last one (D550). I tried to simplify and hardwire the printer. I set it to wired LAN and then I rebooted everything. Then I couldn't print or scan. As such I set back up wireless and now I can print if I'm not on VPN and still can't scan to email because it's still saying that I haven't set that up yet. That's what I need to know. What do I need to do to set up the scanner?

[shadowsports]

Thanks for clarifying. This is all expected based on the information you provided regarding not being able to communicate with the printer locally when VPN is connected.  

So you're logged into the remote UI.  That's great.  

Let me grab my tablet and I'll post some pics for you.  

You're going to need to populate:

Smtp server name 

Username 

Password

Encryption (if required)

Port number

[mkoslosk]

Rick, if it matters, I'm now out of VPN. Everything I've done since I realized it was a conflict has been done with VPN down.

[shadowsports]

Using my images as a guide you can see the path to each of the pages where you will input the email configuration and port settings.  Note, I'm using Gmail as my mail host.  Some mail hosts require that you use an app password.  If you let me know who the mail host is I can probably give you most of the information.

Example my SMTP server is smtp.gmail.com

Username is my full Gmail address

Password is an app password that I created in my Gmail security settings

Gmail uses TLS encryption

Port number is 587

[mkoslosk]

Is this for wireless on wired?