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imageCLASS MF232w Scan Utility says "Cannot communicate with scanner"

jhk002
Apprentice

Hello everyone... I have the mf232w... I just got a new laptop and trying to install this printer on the new computer. It has worked great for years on my old laptop. The new laptop has windows 11 and can print fine... but I cant seem to get the scan utility to work... I keep getting an error when trying to scan that says "cannot communicate with the scanner" Help please!

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

If you are running W11 with feature release 24H2, please see the following topic.  It might help.  

https://community.usa.canon.com/t5/Printer-Software-Networking/Fix-For-MF-Scan-Utility-Failures-Wind...

~Rick
Bay Area - CA


~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Thank you!

Holiday
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