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iPF780 not connecting to Smartworks MFP4

catmandu13
Apprentice

Hi!

I have a iPF780 with a M40 scanner. Years ago this combo worked with the Smartworks MFP4 software, but at some point (about a year ago) it stopped working. When i open the software it says "Please connect a supported iPF printer".

In Windows 10 Pro, I've used the M40 calibration software to verify the USB connection to the scanner. To verify the printer connection, I can click on the printer properties and view it's current ink levels.

Yet the the Smartworks software is not detecting the printer. Any idea's here?

I really just need to use the scanner, the needs of our business shifted and we no longer print, but we do have a huge backlog of vintage prints that need scanned in. I've contacted the Colortrac, and they said the scanner is only able to be used in conjunction with the Canon printer(which...is kinda B.S. when you think about it), but nevertheless I'd love to get the full functionality back up and going.

Any help would be appreciated!! Thanks!

1 REPLY 1

yoliverasPozo
Apprentice

Read here

https://www.reddit.com/r/CommercialPrinting/comments/ieosm1/comment/iwd2kl0/?utm_source=share&utm_me...

that setting the printer as default printer and\or allowing all permissions might make it work. I want to know how to make mine work without the printer, as it doesn't have any ink and will not boot fully. Just like you, I no longer print but want to scan.

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