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another computer is using the printer. no other computer....help

traveltwo
Apprentice

I am using a HP laptop.  Just upgraded to windows 8.1.  Now I get this message 'another computer is using the printer'  I have a PIXMA MG5420.  I am connected wireless.  Please help.

45 REPLIES 45

Canonman2
Apprentice

I had the same problem. Go to Canon and download new drivers.   Works like a dream now.  Don't know why Canon does not notif users,  if not automatically download updates.

The reason behind the error saying another computer is using the printer. the following status is the usage status of that computer occurs because of various reasons.

Some of the reason is,

  • Problems in the settings
  • Virus attack
  • Outdated driver
  • And many more

Therefore, in order to fix another computer is using the printer error on your Canon mx922, Canon mx490, Canon mx920 printers I have provided you some methods to troubleshoot the error.

So without further ado let me tell you the methods below.

Method 1: Restart your Printer

The first method to fix the issue is by restarting your printer.

The main reason behind applying this method is that it is often seen that the user use their printer for a long amount of time.

Due to this reason, the machine becomes lagged and as a result, shows these type of errors.

So in order to fix it, you need to restart your computer.

If the error still persists you need to follow the other methods below.

Method 2: Restart Print Spooler Service

The second method to fix the issue is restarting the Print Spooler services.

Let me tell you, the print spooler is a small application that manages the paper printing jobs to the printer.

If you try restarting the print spooler then you can fix the error.

Make sure to click the below link to know about all troubleshooting methods

Another Computer Is Using The Printer

I just went through the hassle of joining the Canon community, password, user name, ......

 

just to be able to send you this quick note:

 

 

THANK YOU!!!! IT WORKED.

Simple to do and worked like a charm.  Thanks.

Thank you so much, your solution works in 2020. I am running on an HP Desktop, Windows 10, Canon MG Pixma 3650.

 

You're a genius!!! Crested_Glebe!

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