Wireless Router Does Not Prompt for Password: Canon TS9521

[sthomas416]

This is a Canon TS9521. Go to Manual Connection. Router appears. Select and "Connecting to..." appears. "Failed to connect error" appears with recommended fixes:

1. Check that the router is correct. VERIFIED

2. Check the entered password is correct. NO WAY TO VERIFY. DOES NOT PROMPT

3. Restart wireless router. DID THIS SEVERAL TIMES

I also Reset the printer. I tried connecting to a test router. Works fine. How can I remove all traces of this problematic router so I can enter the right password? 

[Patrick]

Hi sthomas416,

The Wi-Fi network that you are attempting to connect to may have WPA3 enabled.

The PIXMA TS9520 is not compatible with WPA3.

Please change the security to WPA2 on the Wi-Fi network that you are attempting to connect your TS9520 to.

Once changed, you can then use the Manual Connect method to connect your TS9520 to your Wi-Fi:

1. Tap the Wi-Fi icon in the lower left corner of your printer's display.

2.  Tap Wi-Fi.

3.  Tap the Settings button at the bottom.

4.  Tap Wi-Fi setup.

5.  Tap Manual connect.

6.  Choose your wireless network from the list that appears.

7.  Tap "Please enter." and then enter your Wi-Fi password.

8.  When "Connected to the wireless router" appears, press OK.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[sthomas416 · Accepted solution]

Patrick,

   That was indeed the problem. Thank you.