Windows 11, MG2920 status not found

[oneredfish]

"There are ports that cannot be used with their current settings."

I have already spent four hours reading community support and attempting to find some way to call or e-mail support.

There have been multiple recommendations and I have tried each of them, carefully and repeatedly.  No improvement. 

I'm nearing a state of rage at having to sign in again and again and re-register my product and finding no solid answers.  This printer has been a miserable experience from purchase onward and will be the last Canon product I buy, simply becasuse it is so poorly supported and absurdly chaotically documented and complicated beyond belief to connect to any second, third, etc. computer or network.  Hours of searching and struggling, every time.  I was a happy Canon customer until I purchased this piece of garbage.

[Danny]

Thanks for letting us know what Canon product you've got. The PIXMA MG2920 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[trngintomymothr]

Hey Danny, 

I know this is a few years old, but its now 2026 and I am also trying to get my old mg2920 going on windows 11. It says that there is a version for this the site, but when I installed the driver and attempted to connect the printer via USB cable, it says it is not available. I WAS however, able to connect and use only the scanner, but I need the printer to work as well- I just purchased more ink for it! Can you please help? Thanks! 

[shadowsports]

Greetings,

I'll do my best to try and assist.  

Truth be told the printer was already 8 years old by 2022 and is now 12 years old.  It doesn't mean that printers don't last, they do. My last inkjet printer was about 15 years old when I finally dumped it and moved to Canon lasers.  

Even though the MG2920 is retired, Canon continues to support it.  Drivers for Windows 11 were released in 2023. They can be downloaded here.

Canon Support for PIXMA MG2920 | Canon U.S.A., Inc. https://share.google/5yzPyKGlhsNqkLjIO

It's important not to connect the printer to your computer until prompted to do so by the installation utility.  If you connect it first and then try to run the driver installer, it usually results in a failure or problems.  

The two packages that you need are the print driver and scan utility installer and the XPS driver.  The first will give printing and scanning function in 8 bit.  The XPS driver gives you 16-bit color depth so you get better gradation and color accuracy.

If you connected the printer before installing the driver I would disconnect the printer's USB cable, remove it from the printers and scanners applet under settings, remove any software you installed and restart your computer.  Then rerun the installation utility and connect it only when prompted.  Once everything is working, run the XPS installer to get the additional color depth support.  Note that you will not be able to mark this post as solved since it is not your own. Typically it's helpful if you start your own thread.  

Note that you will not be able to email or contact Canon support.  Official support has ended. This product is retired.  😉