Color imageCLASS MF624Cw: Printing but Not Scanning

[yoonk001]

All of a sudden, I am not able to scan via WiFi, printing works fine though. The error message I'm receiving is "Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated."

I've tried rebooting (printer, modem, router), re-installing drivers & software (including Scangear and Scan Utility), but no success. The only recent change to my PC was a Windows 11 update.

Please help.

[MilwNick23]

Exactly the same issue here (imageCLASS MF410).   Seeing as how I had never had a problem, and the only thing to change was windows updates, I went back to a disk image I had just recently created, and just like that, the scanner worked again.

Help!

[Hector]

Hello,

If you are running into issues with scanning after updating Windows 11, you can try downloading and installing the Recommended version of our drivers from our Canon USA site.

If you continue to run into issues after installing the drivers, you can try performing a registry fix. The Windows 11 24H2 has caused some scanning issues across multiple scanner brands. You can download the registry fix using one of our DR scanner downloads pages. You can use the steps in the link HERE to run the registry repair.