I changed from Comcast to Metronet internet service. MY MX922 printer/scanner was working well before the change. Now I can't get Win 10 to find the device. I've tried both wireless and ethernet router. After an hour with a Canon tech we did finally get the MX922 to print a Network Configuration Page showing an IP address and using CMD.exe I can ping the device at 192.168.4.36.
The Canon IJ Network Tool fails saying:
"There are ports that cannont be used with their current sesttings. For details refer to the [instructions] to be displayed automatically." The printer does not appear in the port list.
In the listing of ports, another network printer that is working shows up. Windows Control Panel does a search and fails to find the device.
I've also tried hardwiring to an ethernet router and it still won't connect. I really need the scanner for the autofeed of documents.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.