05-17-2023 04:05 PM
I'm having great difficulty attempting to install the scanner driver for my ImageClass D570 network printer. I was able to the install the printer drivers and the printer works just fine. However, I'm trying to install the scanner driver on another computer on the network. I've logged in as an administrator and even right clicked to run the installation as an administrator. But, no matter what I do I get the message that I must execute the installation as an administrator which is what I'm already doing. Any suggestions? Thank you
05-17-2023 04:10 PM
Hi, geebeez9!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
05-17-2023 04:41 PM
Thank you for the question- I'm running Microsoft Windows 10 Enterprise 10.0.190405 - 64-bit, Intel i7 processor. The message that I'm receiving is shown below.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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