Unable to print on my PIXMA MG2522, says drivers aren't installed

[Patbucanon1]

This post is regarding my Canon Mg 2522 Inkjet Printer.  I just unpacked in and set it up with the needed operating software.  However, after loading the software and confirming all of necessary connections are made, I keep getting an "MP Drivers are did not properly install," and I'm prompted to exit the screen and try repeating the installation process again.

I've tried installing the MP Drivers twice and also restarted my computer hoping that would remedy the problem, which was not the case.  Whenever I try to print any type of document, I'm asked to save the output file to PDF, or whatever type of file extension I'm currently trying to print out.

Any suggestions? 

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

To reinstall the software automatically, tap here: https://canon.us/MG2522setup 

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[Patbucanon1]

Hi, Stephen.  

Thank you for your reply.

I'm operating on Windows 10 and using a USB connection.

Any further advice you could give would be greatly appreciated.

Thank you.  You have a great day as well.

[DerrickL]

Suspend your anti-virus software while installing the printer software.