11-09-2022 10:28 AM
We share an Imageclass644cdw laser printer with two Windows 11 and one Windows 10 pc. The two Windows 11 work fine but unable to print with the Windows 10 laptop (it is incompatible for Windows 11). The troubleshooter says everything is fine but it won't connect and print to the printer. Any suggestions? Thanks in advance.
11-09-2022 09:50 PM - edited 11-09-2022 09:51 PM
Please clarify what you are doing. Is this :
1. a freestanding network printer, that the computers are set to connect to independently of each other, or:
2. is the printer connected via USB to one computer and you are using printer sharing where the other computers print through the one with the printer on it, or:
3. Is it a freestanding network printer, the computers connect to it over the network, AND YOU WRONGLY CHOSE THE "SHARE THIS PRINTER" option when adding the printer to computers?
11-10-2022 09:19 AM
11-10-2022 10:41 AM
Did the Win 10 machine ever print to the printer?
Does the printer have a static/fixed IP address? It should. This involves setting the printer itself and configuring your router to allow a static IP address range.
If Win 11 machines work fine, there's no technical reason why the 10 machine cannot. I'd suggest completely uninstalling the printer from the 10 machine, then installing it fresh. During installation, the computer either sees the printer or it doesn't. Which is it?
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.