Toolbox 4.9 won't uninstall

[chrlsrchrdsn]

installed toolbox 4.9 no issues, and scanned using my Canon MF4880 no issues. A week later TB comes up claims no scanner selected. Got to setup and there the MF4880 is on the list.  Freezes when I click update.  Decide to uninstall. Freezes as soon as I click on continue of off first dialog.  Reboot, try again, same outcome.  Oh, I printed to the MF4880 after a last reboot to verify port, prints fine.  Checked System log, no errors.

How do I uninstall?


Surface 6, Windows 10 latest update, TB 4.9 downloaded three weeks ago.

[shadowsports]

Greetings,

This sounds like an issue with your hardware or OS and not with TB 4.9

Try uninstall under a different user profile.

Try MS Uninstaller Tool

[chrlsrchrdsn]

Thanks for the time on the reply, Rick.

I have two other surface 6 using the same level of Windows 10. I uninstalled and then reinstalled on one of them. Everything worked fine there.

I suspect a specific corruption on this specific Surface. Thanks for reminding me about the MS Uninstaller.  I will try that next.

Charles.

[Poilaucul]

Hello RIck,

Unfortunately, the MS Uninstaller Tool did not work.

@chrlsrchrdsn How did you manage to uninstall MF Toolbox 4.9?

Regards,