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TS9520 drops wifi

Corinna
Contributor

The wifi X keeps showing up and I go through all the grinds and sometimes it decides to talk but mostly not. ??? 

I cannot print!

Using MacOS 14.2.1 Sonoma

4 REPLIES 4

SamanthaW
Moderator
Moderator

Hi!

To have a better understanding of your issue, please let everyone know the operating system on the computer or phone you're using with your printer, along with any other information that may be helpful for the Community to help you.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks! 

Corinna
Contributor

The flakey wifi issue is at the source: Canon TS9520.

I'm unsure how my OS affects its ability to do its purpose, but here goes:

Sanoma 14.2.1 Macbook Air M1

Hi,

You can try disabling the IPV6 setting in your printer to see if that will prevent the printer from being dropped from your network. Please use the steps HERE to disable the IPV6 setting.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well

That was the first thing I did to get it going the first time out. It worked fine. Then on restart next time I wanted to print the "X" appeared again. I have run through enabling wifi, manual set up, disable IPV6 again. Then I go sit down and type something up and ten minutes later for no reason the X is gone. So I print what I can. But when I shut it down and restart that "X" is back and nothing I do makes it go away. "Sometimes" it randomly connects but with zero input on my part. I need it to print, reliably, when I need it... This occurred first on my TS5020 after printing the day before. I had to print urgently and nothing helped. I got a TR7020a which gave me a fatal error on setup with a 1800# to a line that rung and hung up. I binned both machines and bought an HP so I could print. But I want good images so went with a higher end Canon thinking that would matter... All I have are flakey Canon's that drop and pick up wifi on a whim. With no input or adjustments on my end making a difference -- and nothing was changed in the peripheral environment.

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