TS9520 drops wifi

[Corinna]

The wifi X keeps showing up and I go through all the grinds and sometimes it decides to talk but mostly not. ??? 

I cannot print!

Using MacOS 14.2.1 Sonoma

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on the computer or phone you're using with your printer, along with any other information that may be helpful for the Community to help you.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks! 

[Corinna]

The flakey wifi issue is at the source: Canon TS9520.

I'm unsure how my OS affects its ability to do its purpose, but here goes:

Sanoma 14.2.1 Macbook Air M1

[ArthurJ]

Hi,

You can try disabling the IPV6 setting in your printer to see if that will prevent the printer from being dropped from your network. Please use the steps HERE to disable the IPV6 setting.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well

[Corinna]

That was the first thing I did to get it going the first time out. It worked fine. Then on restart next time I wanted to print the "X" appeared again. I have run through enabling wifi, manual set up, disable IPV6 again. Then I go sit down and type something up and ten minutes later for no reason the X is gone. So I print what I can. But when I shut it down and restart that "X" is back and nothing I do makes it go away. "Sometimes" it randomly connects but with zero input on my part. I need it to print, reliably, when I need it... This occurred first on my TS5020 after printing the day before. I had to print urgently and nothing helped. I got a TR7020a which gave me a fatal error on setup with a 1800# to a line that rung and hung up. I binned both machines and bought an HP so I could print. But I want good images so went with a higher end Canon thinking that would matter... All I have are flakey Canon's that drop and pick up wifi on a whim. With no input or adjustments on my end making a difference -- and nothing was changed in the peripheral environment.

[ranjarwala]

I am having the same issue.  Sometimes it will be working, I will scan two pages and then it drops.  We have also tried everything, but there is a huge issue with the wi-fi connection.  It is very frustrating.  We just purchased it in August 2024.

[shadowsports]

Greetings,

Although this is someone else's topic, the following might help both of you.

It's possible your network configuration or hardware is to blame for frequent disconnects.  

The printer requires a 2.4Ghz broadcast that supports WPA2 / AES encryption.  I would recommend assigning a static IP to the printer on your network.  This is done on your router.  What this does.  It creates a persistent (static) destination for the printer on your network.  (one that doesn't change)

Once done, remove the printer from the Printer and Scanner Applet in MAC OS.  Select the printer and use the (-) minus option to delete.  

Restart your MAC.  Now return to the Printer and Scanner Applet.  At the top of the menu, select the IP Option for Add Printer.  

Moving forward your computer or any device that joins your network can find and use the printer at its destination IP Address.

In the future, its helpful if you can start your own topic.  This ensures your request and question receives the visibility and assistance it deserves.  Hardware and operating systems vary, so the solution for one person's issue isn't always correct or best for another.  Thanks in advance.

[ranjarwala]

Our other devices don't seem to have an issue with the wi-fi.  Thank you though for your help.