TR8620a Android print app does not shrink to fit

[michu99]

I just set up the lovely TR8620a printer, which works beautifully with my Windows Computer.

HOWEVER, I downloaded the Canon printer app for Android, and while it does connect and print, the doc is much too wide for the letter-size paper, and the doc's edges extend well beyond the paper size.  I ensured that the app had "letter" paper size, but... it's still chopping off the edges of the document text.

??? WTF? 

I can't use it from my Android Samsung phone if this is how it (doesn't) works.

[shadowsports]

Greetings,

I am trying to reproduce your issue, but I cannot determine if the behavior you are describing is due to zoom or orientation.  Are you printing a word doc, PDF, an image, etc?

[dmutter]

I have the identical problem and wish someone could resolve.  tr8620a, samsung phone, printing from the phone, in Type font size is too large for the margins.  

[dmutter]

No one is helping with this issue !?! Frustrating.

[Stephen]

Hello,

I'm sorry to hear you're having a frustrating experience with your printer and the app. 

Please ensure you're using the most current version of the Canon Print App. Shortcuts  here: https://canon.us/PrintApp 

If you've done that and still need one-on-one help, call our support team at 800-OK-CANON (800-652-2666), and they'll help get you up and running!