Today I tried using the scanner on my TS8320 and ImageCapture did not see the scanner. I think it is important to the story that this was the first time since I installed Tahoe on my iMac that I tried any scanning. I tried to get help from Apple but we exhausted their repertoire of downloading the software anew from Canon, removing and re-adding the Printer, restarting the iMac and the printer in various combinations. trying to use the IJ San Utility, and probably more. Nothing made a difference. Apple suggested that it must be a problem for Canon to solve. Today being a Saturday Customer Service for Canon was closed. I had a TR8620a that I bought when I thought the TS8320 was broken. Turned oui it wasn't, and since the TS8320 is a better product (IMHO) I put the TR8620A back in the box and into the basement. GIven the situation, I unpacked it, replaced the TS8320, downloaded the latest software, etc. etc.... and the iMac doesn't see the scanner on that printer either. (BTW if it's relevant I use USB to connect the printer to the iMac)
Is there a known problem with scanning with Pixma printers in Tahoe? It seems to me at this point that the problem "must" be on the Mac, but I don't have the tools to definitely establish that, and I'm mostly afraid the Apple will still say "ask Canon"and Canon, after I pay them $20 to talk to me, will say "ask Apple."
I'd welcome any advice on how to either fix the scanner problem or find someone at one of these companies who will do that.
