04-04-2024 11:23 PM
Not a new issue, based on the amount of traffic, but we are still unable to connect Macs running Sonoma 14 with the scanner on the TR7520 we've had for years and never had any issues with. Tried the IJ Scan Utility, IJ Scan Utility2, reinstalled drivers, removed/added, tried Airprint/scan, double-triple checked LAN settings etc.
Printer prints; printer does not scan. We like scan. Lots of people talking various fixes to similar issues; can Canon help?
04-04-2024 11:54 PM
Greetings,
The IJ scan utility lite was released 2 days ago. Sonoma specific. Did you try that one?
https://www.usa.canon.com/support/p/pixma-tr7520
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04-05-2024 12:26 AM
Really appreciate the help! Unfortunately, tried that one and getting same "cannot communicate with scanner" error msg. It communicates with the printer side just fine, as it always has, so the linkage is there. We have 2 new MacBook Airs, both running Sonoma 14, both having same scanner error we've never had before on this printer. With other Macs.
But hey, really appreciate the help all the same.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.