Scanner control software detected error -4433 with Canon DR-C125 scanner?

[ITNick]

We have a Cannon DR-C125 that at random gives and error that reads "Scanner control software detected error -4433". Not finding an answer about this error anywhere that I have looked. This happens at random and on more then one computer in the office. Anyone know about this error and what I can do to resolve it?

[Patrice]

Hi ITNick.

I will be able to assist you with this error.  

It is sometimes caused if Windows or the imageFORMULA Utility is not recognizing the scanner correctly.  We recommend running the Restoration Tool for Windows Registry.  To download the tool, please click the link below, and then select the [UTILITIES] tab:

imageFORMULA DR-C125 - Drivers & Downloads

Next, follow the instructions at the link below to run the tool:

Scanner Not Recognized

If the error persists, or if you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).