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Scan Utility cannot find printer MF634CDW


The scan utility cannot see the printer via wifi or cable.  I have tried the following: forget printer and then add the printer. Remove scan utility program and install it again.  Please advise.  Using Windows 11.  


Product Expert
Product Expert

Hello RogerCG,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, We can provide some assistance.

  1. When the program is unable to find the scanner, what specific error message or code do you get?
  2. Are you able to print from the computer or do you get an error as well?
  3. What security software are you using on the computer?
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