10-15-2024 06:57 AM - last edited on 10-18-2024 08:11 AM by Danny
Canon Selphy 1300 app totally stopped working
Hi there, can someone please give me advice on how to get past this issue I'm experiencing with my Canon SELPHY? I am using the latest version of the Canon SELPHY Photo Layout app on an android mobile device. I'm unable to print because the app just freezes at this step (photo attached). I've tried de-installing & re-installing the app, switching the connections off and on & pulling the power plug on the printer itself off and on. Nothing seems to work. It is frustrating and renders my printer pretty useless. Is anyone else experiencing this problem, or knows if an app fix is coming soon? Thank you, appreciate it.
10-17-2024 04:03 PM
Hi AshleyGermaine,
The "Canon PRINT" app must be installed separately for CP1300, CP1200, CP910, and CP900 before using the SELPHY Photo Layout app on your Android phone.
First, please uninstall the SELPHY Photo Layout app from your phone.
Once uninstalled, please install Canon PRINT.
After that app has been installed, please install the SELPHY Photo Layout app again.
Once both of those apps have been installed, please attempt to use the SELPHY Photo Layout app again.
10-18-2024 03:48 AM
Hi Patrick,
Thank you for your reply and for trying to help me. I did as you instructed, and the first print came out without delay. However, during the second print, the freeze issue happened again. I repeated the entire process again (de-installed both apps, reinstalled Canon PRINT followed by the SELPHY Photo Layout. Once more, the first print came out without freezing, but froze when I tried to print the second time. I tried it on my brother's mobile device also (he's got another android model) and the problem was the same. Is there a troubleshoot for this issue I've discovered? I cannot be de-installing and reinstalling 2 apps each time I wish to print a photo... thanks to anyone who can provide me with some insights on how to get around this.
12-10-2024 09:32 AM
I’m having the same issue. Did you figure it out?
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.