SELPHY CP1500 Printer not connecting to the app

[Tropicaxe]

I have a Samsung Galaxy S23 and a CP 1500 printer. I have been trying to print from the app after registering the printer and following the steps displayed on the printer's screen.

I have attempted several solutions: I’ve restarted both devices, ensured they are on the same Wi-Fi network, and tried a direct connection, but I always receive the same message: "Printer's connection is lost." The app indicates that there is a firmware update available, but I still cannot connect to the printer. This situation is very frustrating.

[Danny]

Thanks for joining the conversation, Tropicaxe!

So that the Community can help you better, we need to know exactly which version of Android OS is running on your phone. That, and any other details you'd like to give will help the Community better understand your issue!

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Thanks and have a great day!