SELPHY CP1300 Pics look cloudy after app update

[mamaof2girlz]

This is the first time since the update that I used my printer. I feel like the quality of the pictures looked cloudy and not vibrant like they use to look. I’ve had this printer for 3 years and it’s never given me a problem. The pictures have always looked like they were professionally printed photos. Just wondering if anyone else has experienced this and what did you do to fix it? I have a iPhone 14, if that helps. Thank you

[Danny]

Thanks for joining the conversation, mamaof2girlz!

So that the Community can help you better, please let us know whether the update you're referring to is a update to the printer's firmware or an update to the SELPHY Photo Layout app. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[mamaof2girlz]

The update I’m referring to is for the app layout. Thanks again!

[Patrick]

Hi mamaof2girlz,

Have you tried using a brand new ink cartridge since you've notcied this issue?

If you have, your SELPHY CP1300 may require service.  To obtain service, lease log into your My Canon Account:

https://mycanon.usa.canon.com

Once logged in, click on Service & Support on the left side of your My Canon account.

On the next page, click on the red Get Service & Support button to the right of your SELPHY CP1300.

Then on the page that appears, scroll down and click on the Start Repair button.

Did this answer your question? If so, please click the Accept as Solution button so that others may find the answer as well.