imageCLASS MF455DW doesn't show up in MF Scan Utility

[mrincon122]

Hi 

I have downloaded the software for my printer and have installed the printer. I can print; however, I can't scan. I have the Canon MF Scan Utility, however the copier that shows up on the scanner is not the one I have. I checked the drop-down list, but my printer doesn't come up. Please help. I have tried all of the suggestion in the manual. I have also tried to delete this Printer and I been successful, however this might be hidden somewhere deep because it keeps popping up even after i uninstall the program. Please help.

 

[shadowsports]

Greetings,

You appear to have the correct software installed, but to use it, You have to have the MF scanning utility version. 1.21.0.2. 

However, you're not going to be able to do anything with the MF455dw until the D1500 system is changed or removed.

Is the D1500 an old device, a printer that you owned previously or had installed on the system?

Is it still connected?

[mrincon122]

Hi

Yes this is a previous printer we had. Its not connected anymore and I have tried to uninstall it, however it keeps saying it cant be deleted because it is in use.

[shadowsports]

Greetings,

What windows operating system (version and build) are you running?  

[mrincon122]

Hi Rick

My system is windows 10 64 bit , build 19045.4412, 22h2 version.

Thank you

[shadowsports]

Greetings,

Start by performing the following:

Open the start menu > Control Panel > Programs and feature.  Uninstall all Canon software (everything).

Restart your computer

Now reopen the path above, this time selecting > Device and Printers.  Remove the D1500 using right-click (use my example below as a reference)

Restart the computer again.

Visit the MF455Dw support portal:

Canon Support for imageCLASS MF455dw | Canon U.S.A., Inc.

Download these two files:

Install in the order I've listed,  Retest.  Please post your results.