cancel
Showing results for 
Search instead for 
Did you mean: 

Professional Print and Layout issue: errors each time

MoonDoogas
Apprentice

Hi, I have had great success with the PP&L software for a while without any hassles. Recently, have had nothing but Error on sending the files through. I can print direct from Photoshop to the printer so comms (WiFi) works, just the PP&L software spacks out and refuses to cooperate. Have re-installed etc etc but the software is now useless. An suggestions appreciated

 

4 REPLIES 4

Stephen
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.

What exact model printer are you using (usually on the top or front of the unit)?
Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?


Any other details you'd like to give will help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

MoonDoogas
Apprentice

hi,

Printer: pro-1000

OS: Mac OS 10.15.7

Wifi (works direct from Photoshop but not via the Canon software "Professional Print & Layout")

The Printer doesn't have any Error message, the software (on the Mac) does.

It used to print direct, nothing changed in OS and software, it just stopped sending to the printer.

elisacicinelli
Apprentice

I am having the same problem. P1000 printer on M1 mac. 

jforkner
Apprentice

Same problem with Pro-300 and M1 iMac (Big Sur), running as standalone.  Worked a week ago.  Now when I send file from PP&L to printer I immediately get an error message in Print Queue Window telling me to check printer's operation panel or Remote UI.  Nothing on either to indicate what error is.  Prints fine from Photoshop v. 23.5.0. and printer maintenance printouts.

Also won't load as plugin in PS.  Previous guidelines indicate to run with Rosetta on M1.  Nothing else requires Rosetta.  Get with it and update/fix your software!

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!