Printer says its connected to another computer.

[courtneydreiman]

Hello,

I have a MX490 Pixma printer that will not let me print anything because it says it is connected to another computer. I have Windows 10 on my computer. I have made sure its not connected to my macbook in anyway. Could someone help?

Thank you!

-Courtney

[BillS · Accepted solution]

Hi courtneydreiman,

Restarting the print spooler often resolves this issue.

• Make sure your printer is turned on.
• Hold down the WINDOWS KEY on your keyboard and then tap the "R" key. This will cause a box to open on your screen.
• Type "services.msc" into the box and then click Enter.
• After a few seconds another box will open with a list of services.
• Scroll down to "Print Spooler."
• Right-click "Print Spooler" and select "Stop." A small progress box will appear for a few seconds and then vanish.
• Right-click "Print Spooler" again and select "Start."

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