Poster Artist Software- will not print large poster

[jshuler]

We are having trouble printing a large poster using our Poster Artist Software and our Canon iPF680 poster printer.  We have no problem printing posters that are 24" x 36" or smaller.  However when we try to print a 24"x72" poster, it just cancels the print job (see attached image).  I thought the file might have been corrupted, so I created the poster from scratch again, and it still will not print.  In the past I was able to print this file, but now it will not work.

Any suggestions or help would be appreciated.  Thank you.

   

[Patrick]

Hi jshuler,

It is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of this error and resolve it for you quickly via phone.