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Pixma g6020 error 3441

sylkro
Apprentice

I recently switch my internet provider and I can’t get my pixma g6020 to connect wifi or plugged (although I want the wifi feature to work) to my new internet. I can see it whether I’m trying from my laptop, my phone (app) or with the dvd but it won’t connect it keeps giving me error 3441. I spent days on this. Anyone else have had this issue? I have even reset all settings from the printer and it still won’t work. I tried from the printer as well and no luck. I can select my wifi but it doesn’t connect. 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

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