10-05-2023 04:21 PM - last edited on 10-05-2023 04:26 PM by Britteny
I am a Pixma Pro 100 that is connected to our network via hardwire, however I am unable to install the printer using Windows 10 add printer, using the TCP/IP connection. When searching for the printer via its IP it is not found even thou I am able to ping it and can browse to the webportal. Any ideas on how to install the printer via a network connection?
10-09-2023 01:10 PM
Hi,
Since the printer is not detected via it's IP address, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
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