11-18-2017 09:51 PM
My Canon Pixma MX922 won't connect to my wireless connection. All my other wireless devices are working properly. This is the same wireless connection the printer has been on for a year. I can't get it to connect to my hot spot either. It detects the wireless but won't connect. I get the "Connecting to access point..." message for a long time and then it times out. Help!
09-11-2023 11:09 AM
Hi,
Since you have a new internet provider, check to make sure your network is not running WPA/WPA2 or WPA2/WPA3. If it is, the printer will not be able to connect. You will need to log into your router as administrator and change the security to just WPA2 and then reconnect the printer.
After the printer is connected, you can change the security setting on your router back to what is was.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
12-10-2018 07:11 PM
I am having the same problem. I called Canon for technical support and they told me that the MX922 printer can only connect through 2.4ghz wifi. And it turns out that my router (which is pretty old) is having problems sending the 2.4ghz signal. So if your router/modem only supports 5ghz, you will need to get a dual band router. Hope this helps.
01-28-2019 07:25 PM
05-23-2019 06:22 PM
I'm having the same problem. I have TWO MX922's and one works and the other doesn't. I spent 1 hour witrh tech support today and they said it wasn't the printer since I was able to print from my iPhone. What a crock. This printer has worked yesterday and trhen poof it stopped working. I connected the 2nd one and works just fine. THIS MAKES no SENSE.
05-23-2019 07:07 PM
The Pixma MX922 will only connect to 2.4ghz WIFI. If your router only sends 5ghz WIFI, then you will need to get a dual signal WIFI router. That should fix the issue.
05-23-2019 08:41 PM
05-24-2019 02:19 AM
Hi vbharley,
I understand you have two MX922 printers; however, one of them is not communicating over the network. To troubleshoot this issue please perform the following steps.
Turn off the current network-connected MX922 printer.
The following steps will be performed on the printer not currently connected to the network:
These steps will walk you through resetting the network card on the printer, adjusting two of the communication communication settings, followed by attempting to connect the printer to the network via Standard Setup.
Resetting the Netwrk Card
Adjusting Communication Settings
Once the IPv6 setting has been disabled, the Wireless LAN DRX Settings will need to be disabled. Please perform the following steps to disable the Wireless LAN DRX Settings.
Wireless Setup via Standard Setup
With the printer connected to then network, attempt to print a test page from your mobile device. After a successful test print. Turn the previous MX922 back on.
11-30-2021 11:02 AM
Didn't work
11-06-2022 07:11 PM
Problem ended being in setting the wireless link itself. Took me several tries to get the code entered to complete the connection.
06-05-2023 03:10 PM
How did you correct the problem? Nothing that Cannon recommends will work.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.