Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE

[jadite47]

ok, something as simple as trying to print via a USB cord has become extremely frustrating.  The only thing I did was change the ink cartridges.....nothing got moved or jiggled and yet now, when I try to print, it shows as OFFLINE.  I went through all the "DUH" steps to make sure it was connected properly and even restarted my PC but **bleep**'s still showing as OFFLINE.

I tried to start an email ticket but the form used to do that is not working......won't SEND and the drop down answers won't work either.

This printer has been a problem since day 1 and if I could afford to replace it, I would but it's fairly new and I am poor.

The only other thing that I have done recently is update windows with two critical updates so I hope that's not the issue.

Please help.....soon....I absolutely have to print a shipping label tonight!!

[jadite47]

well, I switched browsers thinking that might be why I can't get the help form to work but it's a NO GO on both Opera and Firefox

[Jason]

Hi there!

You may want to try reseating the USB cable or trying a different USB port on the computer if possible. If it persists, can you let us know the version of Windows or Mac in use?

[jadite47]

I've removed both ends of the cord to make sure they're in securely.....and changed the USB port that I used, too.  I'm not sure if I have another chord but will look but it went from needing new ink cartridges, me changing them to not working.  I cord could go bad within that amount of time?

I use Windows 7.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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