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Pixma G5020 Wireless connect issue (using a Mac)

plumeria
New Contributor

Hello,

 

I have a MacBook, running macOS Mohave.  Originally I did have the printer connected wirelessly but recently my roommate took it upon himself to move and change the router.  I can connect everything else to the internet except the printer now.  I am really losing sleep because I have some prints due for work, and cannot get them...

 

I have tried all the youtube videos, and they didn't work.  Do you have any ideas?  

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi plumeria,

Please try the "manual connection" method to connect your PIXMA G5020 to your wireless network.  To do this, please follow the steps in the article below:

https://support.usa.canon.com/kb/index?page=content&id=ART174795

If that fails, please verify that you are entering your password in correctly.

Some routers will not allow for this type of connection.  In this case, please use the WPS (PIN Code) method.  The steps to perform this are outlined here:

https://support.usa.canon.com/kb/index?page=content&id=ART176531

 

 

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