PP&L doesn’t accept or open PDF

[Flowerbird]

I have a new pro 200 and has Best Buy geek installed the Professional Print &Layout. But  I can’t drag or open PDF/PNG photos onto it. Other JPG photos have no issue.

[Arthur]

Hello!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?

Any other details you'd like to give will only help the Community better understand your issue.

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If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[jrhoffman75]

Canon : Inkjet Manuals : Professional Print & Layout : Professional Print & Layout Guide

PP&L is for photo files. Not surprising that PDFs and PNGs don't open.

There are threads here about problems with DPP4 and non-Canon exported TIFFs having problems opening. Possibly same problem with PP&L.