cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TS8300 Printer Offline

Jay8109
Apprentice

Pixma TS8300. I now get a "printer offline" message when I try to print. It used to print, but now it won't. The screen on the printer shows that it is connected to the Wi-fi. But the Devices>Printers screen in Windows shows it as offline. When I use the scan function, it scans to my laptop, so it can't be completely offline. 

1 REPLY 1

Arthur
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.


What is the exact model printer you're using (it's usually on the top or front of the unit)?

Do you see any error messages?

Which Computer Operating System are you using (Windows 7/8/10/11)?

How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Avatar
click here to view the press release
Announcements