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PIXMA TS8120 won't connect to wireless LAN

mekinac
Apprentice

I have a problem with my printer. That is wireless Lan is enabled but the printer cannot connect to the wireless router. Is somebody can help me?

My Computer Has High Sierra 10.13.6

On the panel of my printer the network icon show full signal but with a red X.

 

4 REPLIES 4

Danny
Moderator
Moderator

Thanks for joining the conversation, mekinac!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

My Computer Has High Sierra 10.13.6

On the panel of my printer the network icon show full signal but with a red X.

Hi,

Please click HERE for the steps to print the network settings directly from your printer. Once the pages print, please let us know the following: 

What is listed for signal strength in row 3-2-1 and does the SSID in row 3-2-6 match your wifi network? 

Also, please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page(row 3-2-12) into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's remote interface?

We look forward to your reply. 

 

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