PIXMA TS6220 won't connect to Wi-Fi

[A_Hicks]

Hello again,

After being scammed by Technod Solutions, which actually got my printer attached to my wifi and it printed yesterday, today the printer will not connect to my wifi again, nor will it print.  When I click on support I get a weird message not on the website - something about cookies.  Any help would be gladly appreciated. If I need to pay for support, I gladly will.  Thank you! Andrea Hicks

[shadowsports]

Greetings,

You are welcome to click on my profile.  I'm a fellow Canon user like yourself.  I've been using Canon products for many decades.  I own a few printers and quite a bit of photography equipment.  As I mentioned previously. This is a user to user forum.  I don't want anything from you except what I asked for above.  Regardless of who helps, we will need to know more about your environment.  I am sorry you were scammed.  I will not be speaking to you on the phone, connecting to your computer, or asking for payment. 😄  We will communicate here, only here.  

This is the Canon Support Portal for your printer:

Canon Support for PIXMA TS6220 | Canon U.S.A., Inc.

Here you will find device specifications, downloads, manuals, software and drivers for your product.  I'll let you decide if you want assistance.

[A_Hicks]

Hello Rick,

Sorry for my delayed response. 

As you surmised, I have the Canon TS6220 printer purchased in 2018.  I have a MAC laptop.  OS system 13.6.7.  Printer is connected to the MAC via a wireless router (recently updated to Verizon Fios).  I thought i was on the Canon website when I got a pop up that asked if I wanted a tech to call me.  I said yes.  Got cold feet and hung up on the person. Was so frustrated that I did the same thing the next day.  Long story short - a person who said he worked for Thechnod Solutions was on my computer for 2 hours.  Said my IP address was messed up and lots of entities were using my wifi.  He supposedly ran a program to get rid of them; gave me a fire wall and unlimited tech support for all devices i own.  phones, tablet etc.  Next day I called Apple and they ran some diagnostics and said the computer was ok.  The person, Parker Hill, did get my printer reinstalled (I had deleted it and tried to reinstall); connected to my wifi and the printer worked.  It worked the next day and now it is not connecting to my wifi nor printing.  I'm going to try it now.  Let me know when it would be convenient to work with you all.  I am in NY so 3 hours ahead of you.  Thank you! Andrea