PIXMA TS3522 won't connect to laptop or iPhone

[tiffandrea1220]

I can’t get my laptop or iPhone to connect to my TS3522 printer. I have connected to WiFi download the app and I keep getting the error message saying that it can’t be connected. Please advise 

[Danny]

Thanks for joining the conversation, tiffandrea1220!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[tiffandrea1220]

Hi my iPhone 14 is running on iOS 17.3.1

[ArthurJ]

Hi,

Please do the following: 

Locate and press the setup(screwdriver icon)  button on your printer untill the number 16 is displayed and then locate and press the printer's Black button.

This will disable the IPV6 setting on the printer. Next, try to reconnect the printer to your iPhone using the steps HERE.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well