I loaded the software and worked for the main computer and the laptop. lost connection (offline) to the main computer. The laptop still works. Deleted software on the main computer turned computer off and back on, many times. Still offline however the laptop still works. The printer shows wi-fi and 0 on the display. I Have also restarted the router and the laptop.
Please give some fixes or inputs to solve this problem
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Hi Lamar! Thanks for posting in the Canon Community Forum. I see that are unable to use your PIXMA TS3522 with a desktop computer running Windows 10.
You also mention that you can print wirelessly from a different laptop computer. To start troubleshooting, I recommend that you print out the network information. To do that, please follow the instructions in the following section of the manual:
If you need to find the location of the Information button, please visit the following section of the manual:
Once the page prints please make sure that the name of your Wi-Fi signal appears to the right of SSID (line 3-2-6). If it does, please make sure that your Desktop is connected to the very same network.
I also recommend that you try accessing the printer’s Remote User Interface (U/I) from your desktop. To do that, you’ll need the printer’s IP Address (line 3-2-12 in the network information page). To open the printers Remote U/I, please follow these instructions.
You should get a web page that shows the printer’s information (ink levels, status). If you are getting that page, I recommend that you open you’re your computer’s Devices and Printers window and create a new port for the printer.
To open the Devices and Printers window on your desktop, please follow these steps:
After the Devices and Printers window opens, please do the following:
Once the Printer Properties window opens, please follow the instructions in the following article to create a new port for the printer. You can start with step 2. In step 6, you’ll be entering the printer’s IP Address.
Once have finished the steps in the above article to create a new port, you should be able to print. When the print window opens, please make sure that your Canon TS3500 series is being selected as the destination.
If you are still having trouble, I recommend that you create a My Canon Account and register the printer so you can check which support options you qualify for. Please use the following link to create or open your account:
After you create your account and register the printer, you can click on SERVICE & SUPPORT (in the left column). After that, click on the red box that says GET SERVICE & SUPPORT (on the right side of the page) to check if you can access our phone and chat options.
If you have already registered your printer, you can sign into your My Canon Account, click on SERVICE & SUPPORT on the left, and click on GET SERVICE & SUPPORT on the right to check which support options are available to you.
If you do not have phone or chat options available to you, please write back and let us know if you were able to open the printer’s Remote U/I and create a new port.
I hope this information helps. Thanks again.