Hello,
I recently purchased a new Surface Pro 7 with Windows 11. I’ve had my PIXMA MX922 but ran into difficulties trying to install the driver software for the printer. Windows was seemingly able to recognize the printer, but I couldn’t get the Canon software that I was accustomed to (scan utility, etc.) from my previous PC. In addition to not wanting to use Microsoft’s limited scanner app, I felt that I needed the install package for my printer on this new PC. I tried so many times to uninstall the printer and rebooting, but to no avail. Every time I would download the driver package, I would run it and it would tell me the same thing: “MP Drivers have not been installed”. After a full day of this, I gave up and ended up buying a new printer.
I purchased a PIXMA TR8620a printer. I've set both up on the same wifi network, and Windows does recognize the printer (add device). I tried to follow the online setup at (https://ij.start.canon), but when I get to the stage of connecting the printer to the computer, I received the message: "This printer cannot connect to the OS running on your device. Please access the site from a device with a supported OS". That’s frustrating, so I then proceeded to download the TR8600 series Driver Setup Package directly from Canon's site (Canon Support for PIXMA TR8620a | Canon U.S.A., Inc.) but have been unsuccessful with the installation. This time, when I download and run the .exe, it extracts the zip file and ends with the message: “This program is not supported by the computer.” This is eerily similar to what I just went through. Again, I’ve been removing the printer, rebooting the PC and printer all day trying to get this to work but have been unsuccessful.
I am at a loss. I just bought a new printer and thought the connectivity would have been a breeze, but I now believe that something else is going on and that I just wasted some money and am in the same place I was yesterday. I’ve been looking online all afternoon but was unable to find a solution that I thought would fix this and I don’t know where to go from here.
Any thoughts, guidance or advice would be appreciated.
Thank you in advance,
jbreunig
