PIXMA TR8620a: Quick Menu not working

[DMackL]

I upgraded my Mac Mini to MacOS Sonoma and installed Quick Menu 2.8.2, but when I run it there are no print options, just Scan & Web Services. It works just fine on my old iMac/Ventura.

[Mike]

Hi DMackL!

To have a better understanding of your issue, please let us know your printer model number and if you are connecting wirelessly or with a USB cable connection. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks! 

[DMackL]

Sorry, my printer is a Pixma TR8620a connecting wirelessly.

[jrhoffman75]

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@DMackL wrote:

I upgraded my Mac Mini to MacOS Sonoma and installed Quick Menu 2.8.2, but when I run it there are no print options, just Scan & Web Services. It works just fine on my old iMac/Ventura.

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Welcome. 
Was your old iMac connected by cable or WiFi?

On my Windows 10 PC Quick Menu does not see my WiFi TR8620a, just my USB connected Pro-100. 

[DMackL]

My old iMac is connected wirelessly. On my new MacMini, I deleted the printer and Quick Menu, reinstalled the printer, set it up as a USB printer, reinstalled Quick Menu and got the same results as before, no print or device date. I then repeated this procedure and set up the printer connection as wired LAN & got the same results as before. Of note is that every time I started Quick Menu for the first time I got the message "The following models are selected as your models for Quick Menu. Printer:AirPrint printer, Scanner:AirPrint scanner, Click the Preferences dialog display button on the bottom right of the Main Menu screen to change the models." The Preferences Model Selection dialog only shows AirPrint printer & AirPrint scanner. No TR8620a selection.

[jrhoffman75]

I don’t use the app, but I just installed it on my M2 MacBook Sequoia. My TR8620a shows up as AirPrint printer and scanner. My Pro-100 doesn’t show up.