PIXMA MX922 is on the network but computer doesn't see it

[ladymcse2000]

I have a PIXMA MX922.  It says it is connecting to my wireless network but when I try to see the printer from my computer it can't find the printer.  I had to set up the wireless connection last week.  When I go to connect to my wireless access point it finds 2 Mac addresses I've tried setting it up so that it only connects to one map and I've tried to set it up so it connects to both the printer says it's connected either way but my computer cannot connect to the printer and cannot print and yes they are all on the same network. 

[alicerichard65]

I'm sorry to hear you're having trouble with your PIXMA MX922 printer. Here are a few steps you can try to resolve the issue:

1. Reset Network Settings: On your printer, go to Menu > Setup (wrench icon) > Device settings > LAN settings > Confirm LAN settings > WLAN setting list and select Reset Network Settings. This will reset the printer's network settings to default.

2. Use WPS Connection: Ensure your router supports WPS (Wi-Fi Protected Setup). On your printer, go to Menu > WLAN setup > Standard setup and follow the on-screen instructions to connect using WPS.

3. Check Firewall Settings: Sometimes, firewall or security software can block communication between your computer and printer. Temporarily disable any firewall or antivirus software and try connecting again.

4. Update Printer Firmware: Visit the Canon website and check for any firmware updates for your PIXMA MX922. Follow the instructions to update the firmware.

5. Reinstall Printer Driver: Uninstall the current printer driver from your computer and reinstall the latest driver from the Canon website.

6. Check Printer Proximity: Ensure your printer is within a reasonable distance from the router (not too close or too far). Try placing it about 3-10 feet away from the router.

7. Set as Default Printer: On your computer, go to Control Panel > Devices and Printers and set the PIXMA MX922 as the default printer