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PIXMA MX472 won't scan

Freudlaven
Apprentice

Hi there,
I have a Canon MX472 and am running Windows 10. I set up my printer on WIFI and it's worked fine before, but now when I try and scan, it's saying "PC not Connected". But I can print from the computer just fine. Any help on getting this matter fixed would be greatly appriciated!

 

Thanks,

Sean

60 REPLIES 60

SteveSim
Apprentice

I have a Pixma TS5050 and I had this issue and spent 2 days trying to resolve it.

I am using Windows 10 64 bit.

In the end I removed all printers and scanners using the Printers and scanners settings. Removed all the drivers and software.

Completed a clean setup.

Removed all printers and scanners using the Printers and scanners settings, AGAIN.

Then added printer. This then showed the Printer and also the scanner. It then changed to the printer and Inkjet Multifunction printer.

The scanner now works using the Canon software. Why I should need to do this I have no idea.

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